Privacy Policy

1. Introduction

PT. Triwalana Sagala Pro ("Sagala Pro", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our aviation services.

2. Information We Collect

We may collect the following types of information:

• Contact details you provide, such as name, email address, and phone number
• Information you send us through quote requests or the contact form
• Technical data such as browser type, device information, and pages visited, only if you accept analytics cookies

3. The Contact Form

The contact form on this website does not store or transmit your message itself. It opens your own email app or WhatsApp with your message filled in. We only receive the message if you send it from there, and it is then handled by your email or WhatsApp provider and ours.

4. Cookies and Third-Party Services

If you accept the cookie banner, we load Google Analytics to count visits and see which pages are read. If you decline, no analytics cookies are set. You can change your choice at any time with the "Cookie Settings" button in the footer. Fonts are loaded from Google Fonts, and the map on the contact page is embedded from Google Maps; these services receive your IP address when they load.

5. How We Use Your Information

We use the information we collect to respond to inquiries, provide quotes, deliver our services, improve our website, and communicate updates relevant to your request. We do not sell your personal information to third parties.

6. Information Sharing

We may share information with trusted partners and service providers who assist us in operating our business, such as aviation partners involved in fulfilling a service request, and only to the extent necessary to deliver that service.

7. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at office@sagalapro.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at office@sagalapro.com or +62 819-3262-2182.